Banking transformation crosses many functions. The customer still experiences one bank. On 8-9 October in Munich, Martin Bačík will be on stage at Uniglobal's Digital Banking Summit 2026 - moderating a panel on AI-powered customer interaction and presenting right after.
The panel and the presentation
- Moderating a panel on AI-powered customer interaction and where human oversight has to stay.
- Panelists from SME Bank, Emirates NBD, Starling Bank, Meniga and Eurobank.
- Presenting MNB Solutions' approach to reliable banking transformation right after the panel.
Why an AI agent touches the whole bank
An AI agent that talks to customers touches everything behind it: technology, operations, products, processes, data, risk and governance. If one layer fails, customers do not experience partial success. They experience a bank that feels unreliable.
Making sure that does not happen is our work at MNB Solutions.
Four priorities for reliable banking transformation
- Introduce AI and automation with clear governance and control.
- Modernise core systems while protecting operational stability.
- Connect customer journeys to the operations behind them.
- Build systems designed to remain reliable beyond launch.
Our team will be in Munich for both days. If these are your challenges too, come and find us.
✦ Meet us in Munich - Gold Sponsor
8–9
October
2026
Munich, Germany
Panel moderation and live presentation on AI-powered customer interaction.