Managed
Operations
We don't hand over and walk away. We run your systems in production — monitoring, incident response, continuous improvement, and compliance updates. 40+ applications managed. 6+ years with zero major outages.
Go-live is not the finish line.
It's where the real work starts.
Most vendors deliver a system and disappear. The project is "done," but the system still needs to run — every day, under real operational pressure, with real users, real compliance requirements, and real consequences when something breaks.
Internal teams inherit systems they didn't build. Knowledge gaps appear. Patches get skipped. Small issues accumulate until the system becomes fragile. The vendor who built it is gone or responds through a ticketing system with 48-hour SLAs and no context.
MNB Solutions operates differently. We build systems and then we stay and run them. Not because we sell support contracts — because we take ownership of outcomes in production. The same team that built the system monitors it, maintains it, and continuously improves it. That is what end-to-end ownership means in practice.
What we operate
Every system we manage gets the same standard: named accountability, governed processes, and engineering discipline applied to daily operations — not just initial delivery.
Application Management
Full lifecycle management of enterprise applications - bug fixes, feature requests, performance optimization, and compliance updates. Not a helpdesk, but a team that knows your system inside out because they built it.
Monitoring & Incident Response
Proactive monitoring of application health, performance, and availability. When something breaks, the team that understands the architecture responds - fast diagnosis, fast resolution, root cause analysis.
Continuous Improvement
Business requirements change, regulations evolve, users discover new needs. We continuously develop every system we manage - weekly releases when needed, always through the 4-Gate quality process.
Security & Compliance Operations
Patch management, vulnerability monitoring, access control reviews, and compliance documentation. Your systems stay audit-ready at all times - ISO 27001 and ISO 42001 governance applied to ongoing operations.
Infrastructure & Cloud Operations
Azure infrastructure management, deployment automation, scaling, backup and recovery, and cost optimization. We manage the platform your applications run on so your team doesn't have to.
How it works
Whether we built the system or took it over from another vendor — the operating model is the same.
Onboarding & Assessment
We assess the system's current state — architecture, codebase, infrastructure, security posture, operational risks. If we built it, we already know it. If we're taking it over, we document everything and identify immediate risks before assuming responsibility.
Named Owner Assignment
Every system, every application, every component gets a named person responsible. Not a rotation. Not a ticket queue. Someone who knows the system, knows the history, and picks up the phone when it matters.
Operational Baseline
SLA definition, monitoring setup, incident response procedures, escalation paths, communication cadence. We agree on what "stable operations" means and how we measure it — before anything goes into managed mode.
Ongoing Operations
Proactive monitoring, incident response, regular maintenance, patch management, and continuous development. Weekly or bi-weekly review meetings depending on the system's complexity. You always know the current state.
Continuous Development
Managed operations is not just keeping the lights on. Feature requests, process improvements, regulatory changes, and user feedback flow into the same governed delivery process we use for new builds — weekly sprints, 4-Gate quality process, controlled releases.
Reporting & Transparency
Regular operational reports covering availability, incidents, changes, and upcoming work. No surprises. Full transparency into what happened, what's planned, and what needs attention.
Our operating standard
Named owner
Every system has a named person responsible. Not a ticket queue. Someone who knows your system and picks up when it matters.
4-Gate Quality Process
Our proprietary QA process, certified by TÜV SÜD. Every change — whether a bug fix or a new feature — passes the same quality gates before reaching the client acceptance environment.
Proven SLA compliance
Consistent, measurable, accountable. Tracked across all managed applications, reviewed regularly, and backed by real operational data — not marketing promises.
Zero-drama operations
6+ years with zero major outages across all managed systems. Stability is not a goal. It is the operational standard.
EU-sovereign
All operations, monitoring, and data processing within EU regions. GDPR-compliant. ISO 27001 and ISO 42001 governance applied to daily operations.
Full transparency
Regular reports, open communication, no hidden agendas. You know the state of your systems at all times.
Proven in production
Systems we built and continue to operate.
Corporate Communication & Newsroom Platform
Full newsroom ecosystem with public-facing press room, custom CMS, newsletter distribution, and event management. 4,700+ articles, 25,000 views/year, 3+ years in production.
Read case study Energy | UtilitiesRescuing a business-critical platform from failed vendor delivery
Took over a failing SharePoint farm serving 5,000+ daily users. Microsoft said the data couldn't be recovered. We recovered it. Zero major outages in 6+ years since.
Read case study Energy | UtilitiesCentralized Contract Management
SharePoint-based system replacing Excel tracking across 20 departments. 1,500+ active contracts, 10,000+ archived. SAP integration, automated value calculations.
Read case studyHave a system that needs a reliable partner?
Whether you built it internally, inherited it from a previous vendor, or need someone to take over what we delivered together — we stay and run it.
Talk to usNo pitch deck. Just a direct conversation about your situation.