Services

    Enterprise AI & Automation

    ISO 27001ISO 9001ISO 42001TÜV SÜD PartnerEU-BasedGDPR CompliantMicrosoft Partner

    Make AI useful in real operations.

    Some organizations are still deciding where AI makes sense. Others have already invested, but their pilots struggle with data, integrations, quality or the cost of running them.

    We help with both.

    We start with the business outcome, examine the process behind it and determine where AI, conventional automation or a combination creates the most value. Our senior architects then help turn the right opportunities into reliable production systems.

    Workflow Automation

    Reduce repetitive work and manual handoffs across systems and processes.

    Lower Operating Effort

    Reduce the effort needed to complete routine tasks and make operating costs more predictable.

    Faster Execution

    Shorten processing times and reduce delays, errors and unnecessary manual steps.

    Greater Business Capacity

    Handle more requests and transactions without increasing workload at the same rate.

    More Time for People

    Free up employees for customer relationships, decisions and work that requires human judgment.

    Control & Reliability

    Keep access rights, approvals, monitoring and traceability built into your automated processes.

    Where are you with AI?

    We want to use AI

    AI Opportunity & Feasibility Sprint

    Find out where AI creates measurable business value, what is feasible and how to implement it.

    What you get

    • Assessment of business opportunities, workflows, data and integration readiness
    • Estimated business impact, investment and operating costs
    • A clear recommendation on what to pursue, how and whether to invest

    Two levels of assessment

    Focused: One business problem, ROI range, quick wins and go/no-go recommendation.

    Comprehensive: Three prioritized opportunities, a business case, solution blueprint and implementation roadmap for the selected priority.

    Typical duration: 1-3 weeks, depending on scope.

    Discuss Your AI Opportunity

    We have AI, but it needs to work

    AI Health Check

    Identify what's preventing your existing AI pilot or solution from working reliably, securely and cost-effectively in production.

    What you get

    • Review of output quality, reliability, data access, security and integration risks
    • Assessment of scalability, operating costs and operational controls
    • Prioritized findings and a practical remediation plan

    Two levels of assessment

    Focused: Critical risk review, risk heatmap and prioritized actions.

    Comprehensive: Seven production-readiness dimensions, executive assessment, remediation backlog, 90-day roadmap and go/no-go recommendation.

    Typical duration: 1-2 weeks, depending on scope.

    Discuss an AI Health Check

    Both assessments have a defined scope and deliverables. Proof of Value, remediation, implementation and managed operations are available as follow-on engagements.

    Built for implementation, not presentation decks.

    1

    Enterprise integration experience

    AI rarely works in isolation. It needs access to business data, existing applications and processes, often across multiple systems and suppliers. We bring ten years of enterprise IT experience and responsibility for more than 40 production applications. We understand the integration work required to make individual components operate as one reliable system.

    2

    AI where it makes sense

    We use AI where interpretation and flexibility add value, such as understanding emails, contracts or customer requests. For predictable operations, we prefer deterministic automation - defined rules that are easier to test, control and operate. The objective is the best business outcome, not maximum AI usage.

    3

    Senior architects. End-to-end accountability.

    Our senior architects and engineers work directly on the assessment and technical delivery. If implementation follows, we can carry the work into integration, deployment and long-term operations, without starting again with a separate implementation provider.

    From Assessment to Production

    One continuous path from assessment to implementation.

    Our assessments are designed to become the foundation for delivery. The findings, architecture decisions and implementation or remediation plans carry directly into the work that follows.

    The same senior architects bring that knowledge into implementation, reducing repeated discovery, handovers and time to delivery.

    1

    Assess & Prioritize

    Understand the business problem, evaluate opportunities or production risks and deliver a decision-ready recommendation.

    2

    Design & Validate

    Turn the findings into an agreed architecture, scope and delivery plan. Where needed, validate critical assumptions through a focused Proof of Value.

    3

    Implement & Integrate

    Build or improve the solution, connect existing systems and complete testing and controlled deployment.

    4

    Operate & Improve

    Monitor quality, reliability and cost, resolve issues and continuously improve the solution in production.

    From the first assessment to long-term operations, MNB Solutions remains accountable for the work we deliver.

    Security and governance belong in the design.

    TÜV SÜD

    TÜV SÜD Partner

    ISO 42001 certified

    An AI solution must do more than produce convincing answers. It must handle data appropriately, respect permissions, operate within defined boundaries and provide evidence that its outputs and actions can be trusted.

    Our approach covers the technical and operational controls relevant to your use case:

    Access & Permissions

    Approved access to data, applications and actions.

    Data Protection

    Appropriate handling of confidential and personal information.

    Human Oversight

    Defined approvals and escalation for sensitive or uncertain decisions.

    Quality Evidence

    Testing of outputs, failure scenarios and changes before release.

    Traceability

    Visibility into relevant inputs, actions, outcomes and system behavior.

    Regulatory Readiness

    Applicable requirements considered during design and implementation.

    MNB Solutions is certified to ISO 42001 for AI management, ISO 27001 for information security and ISO 9001 for quality management, with certification by TÜV SÜD.

    These management systems support our delivery discipline. The controls required for each customer solution are assessed according to its purpose, risks and operating environment.

    Where we put AI and automation to work.

    From individual AI assistants to connected business processes, we combine AI, automation and enterprise integration to deliver measurable operational improvements.

    01

    AI Assistants & Enterprise Knowledge

    Give customers and employees reliable answers from company knowledge, policies and documentation, with relevant sources and escalation where needed.

    02

    Document & Email Processing

    Interpret incoming emails, contracts, requests and documents. Extract information, classify cases and trigger the appropriate workflows.

    03

    Agentic Case & Request Management

    Automate multi-step business processes, from receiving a request to gathering information, coordinating actions across systems and preparing outcomes for approval.

    04

    Cross-System Process Automation

    Connect existing enterprise applications and automate repetitive operations, approvals and data handling while maintaining defined business rules.

    05

    Relationship & Decision Support

    Bring together customer history, relevant documents and business information to prepare employees for meetings, support decisions and keep records current.

    ✦ Our Agentic AI Platform

    Sancy AI

    Connect your systems. Automate the work between them.

    Sancy AI brings AI agents, people and existing enterprise applications together in coordinated workflows.

    Your core systems stay in place. Sancy interprets requests, retrieves information through approved integrations and prepares results for human review or controlled execution.

    No replacement required

    Works with existing CRM, case management, archives and core systems.

    End-to-end workflows

    Coordinates multi-step requests across systems, beyond simply answering questions.

    People stay in control

    Defined permissions, business rules, approvals and traceability govern every workflow.

    Built to expand

    Add new use cases while reusing integrations, access controls and shared components.

    Start with one valuable process. Reduce manual handoffs, measure the results and expand automation without rebuilding the foundation each time.

    Proven in production.

    Energy | Grid Operations

    AI Platform for Enterprise Automation

    AI assistant built and operated for a major German grid operator. More than 1,750 customer conversations in its first four months, 69% first-contact resolution and approximately half of usage outside business hours.

    Built, integrated and operated by MNB Solutions, with ongoing monitoring and improvement.

    Read case study
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    ✦ Let's Talk

    Have an AI idea or a pilot that needs help?

    Talk to us